Note: A copy of your correspondence may be forwarded to the facility unless you state otherwise. Electronic submission of this grievance form authorizes the plan to obtain from any facility(s) all pertinent material required to resolve your grievance.
The plan will acknowledge receipt of your grievance within 5 days. The plan will issue a written decision on your grievance within 30 days (or 60 days if your group health plan is subject to the Employment Retirement Income Security Act of 1974 [ERISA]).
The California Department of Managed Health Care is responsible for regulating health care service plans. If you have a grievance against your health plan, you should first telephone your health plan at 888-963-6576 and use your health plan’s grievance process before contacting the department. Utilizing this grievance procedure does not prohibit any potential legal rights or remedies that may be available to you. If you need help with a grievance involving an emergency, a grievance that has not been satisfactorily resolved by your health plan, or a grievance that has remained unresolved for more than 30 days, you may call the department for assistance. You may also be eligible for an Independent Medical Review (IMR). If you are eligible for IMR, the IMR process will provide an impartial review of medical decisions made by a health plan related to the medical necessity of a proposed service or treatment, coverage decisions for treatments that are experimental or investigational in nature and payment disputes for emergency or urgent medical services. The department also has a toll-free telephone number (1-888-HMO-2219) and a TDD line (1-877-688-9891) for the hearing and speech impaired. The department’s Internet Web site (http://www.hmohelp.ca.gov) has complaint forms, IMR application forms and instructions online.
If your health plan is covered under ERISA, you may also contact the Employee Benefits Security Administration for further review of the claim or if you have questions about your rights under ERISA. The address is Employee Benefits Security Administration, 200 Constitution Avenue, N.W., Washington, DC 20210.